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Customer Service


Shipping & Delivery

We provide three shipping options for your order (USPS Priority & Parcel Post and UPS Ground) in order to ensure the best rate and time available depending on quantity, weight, and distance. Priority shipping is typically 2-3 business days to anywhere in the continental US. Parcel Post is typically 2-9 business days. UPS Ground is typically 3-4 days but unavailble to PO Boxes. Real time shipment tracking is provided with all orders. If you have a large order please contact us and we can work out shipping options to better suit your need. Discounts are available for bulk orders.

Privacy & Security

What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter: you name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways;

 -To process transactions only-

 Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, Paypal, Amazon or Google passwords etc.) will not be stored on our servers.

Do we use cookies?
We use cookies for your shopping session. They are set to expire after 15 minutes.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Please email us at support@zippmo.com for any questions regarding these Terms and Conditions.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied.

Return Policy: If for any reason you are unsatisfied with our products, we will accept returns up to 30 days from shipment delivery. All returned units Must be Complete, Unused, and in Original Packaging. Please see our return page for information on tracking numbers and to obtain a return shipping label.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted under the United States and other copyright laws, and is the property of ZIPPMO.COM. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ZIPPMO.COM or purchasing ZIPPMO.COM products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ZIPPMO.COM or to purchase ZIPPMO.COM products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ZIPPMO.COM. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of ZIPPMO.COM used in the site are trademarks or registered trademarks of ZIPPMO.COM


Limitation of Liability
ZIPPMO.COM shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the products sold on this site. ZIPPMO.COM shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the directions or informational instructions provided on this site. All products, directions, and informational instructions are provided only as recommendations and it is solely up to the purchaser to appropriately utilize the products, directions, and informational instructions.


Typographical Errors
In the event that a ZIPPMO.COM product is mistakenly listed at an incorrect price, ZIPPMO.COM reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ZIPPMO.COM reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ZIPPMO.COM shall issue a credit to your credit card account in the amount of the incorrect price.


Term & Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ZIPPMO.COM without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
ZIPPMO.COM may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ZIPPMO.COM


Use
Your use of this site shall be governed in all respects by the laws of the state of Washington, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of ZIPPMO.COM products) shall be in the state or federal courts located in Snohomish County, Washington.  Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ZIPPMO.COM products) must be commenced within one (1) year after the claim or cause of action arises. ZIPPMO.COM's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ZIPPMO.COM may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a ZIPPMO.COM or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
ZIPPMO.COM does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ZIPPMO.COM is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ZIPPMO.COM reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ZIPPMO.COM in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless ZIPPMO.COM, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, ZIPPMO.COM may link to sites operated by third parties. However, even if the third party is affiliated with ZIPPMO.COM, ZIPPMO.COM has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ZIPPMO.COM. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ZIPPMO.COM seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Returns & Replacements

We stand by our products and believe they are the best survival kits and survival packs available. If for any reason you are not 100% satisfied, we will do everything possible to resolve your issue. Within 30 days from the date your order was placed you may return the item for a full refund. We will also pay for return shipping if the item is being returned because it was defective, wasn't as described, or because it was damaged in shipping. We reserve the right to refuse a refund if the merchandise is not in its original condition or packaging or has been tampered with.
To request a return please click HERE
Once we have received your return and verified the item is unused and in original condition, we will issue a full refund via money transfer to your payment account. 

Secure Payments

1.) Credit Cards (Visa, MC, Discovery, AMEX) are processed securely utilizing full 256 bit SSL encryption. No credit card information is stored on this website.
2.) Paypal Payments. Use an existing paypal account, create a new paypal account, or use your credit card via the secure paypal gateway to process your order. Upon completion of the transaction you will be returned to Zippmo and receive order confirmation via email.