Customer Service
- Shipping & Delivery
- We provide two shipping options for your order (USPS Priority and USPS Parcel Post) in order to ensure the best rate and time available depending on quantity, weight, and distance. Priority shipping is typically 2-3 business days to anywhere in the continental US. Parcel Post is typically 2-9 business days. We'll ship anywhere in the world. If you have a large order please contact us and we can work out shipping options to better suit your need. Discounts are available for bulk orders!
- Privacy & Security
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What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter: you name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways;-To process transactions only-
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, Paypal, Amazon or Google passwords etc.) will not be stored on our servers.
Do we use cookies?
We use cookies for your shopping session. They are set to expire after 15 minutes.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. - Returns & Replacements
- We stand by our products and believe they are the best survival kits and survival packs available. If for some reason you are not 100% satisfied, we will do everything possible to resolve your issue. Within 30 days from the date your order was placed you may return the item for a full refund. We will also pay for return shipping if the item is being returned because it was defective, wasn't as described, or because it was damaged in shipping. We reserve the right to refuse a refund if the merchandise is not in its original condition or packaging or has been tampered with.
- To request a return please click HERE
- Once we have received your return and verified the item is unused and in original condition, we will issue a full refund via money transfer to your payment account.
- Payment, Pricing & Promotions
- 1.) Credit Cards (Visa, MC, Discovery, AMEX) processed securely utilizing full SSL encryption. No credit card information is stored on this website.
- 2.) Paypal Payments. Use an existing paypal account, create a new paypal account, or use your credit card via the secure paypal gateway to process your order. Upon completion of the transaction you will be returned to Zippmo and receive order confirmation via email.
- 3.) Google Checkout. A faster, more secure way to buy from stores across the web using a single username and password.
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Customer support phone
866-526-9995
8am-6pm Pacific Time
I am quite impressed with your level of customer service. I am really satisfied with my Extreme Survival Backpack. I will reccomend you to my collegues.
Mark Schuler, REI
These are the best survival kits I've found on the web period. My order arrived within days and it was very well organized. It is obvious that this company cares about its customers. I will definitely buy from them again.
Mary, South Dakota
My Urban Survival Backpack arrived today and I couldn't be happier. Exactly as advertised. Great packs and service! Thank you!
Mike Adams, Anchorage
